Business owner and chief executive of The Small Business Company, Glen Senior talked to us about how the I.T. team took the pressure off their in-house staff by delivering their IT requirements.
Christchurch based content marketing specialists The Small Business Company (or TSBC as they are usually known) are actually anything but small.
They provide content creation and delivery services to banking clients around the world, including Bank of America, Yorkshire Bank, Ulster Bank, ANZ, BNZ and more.
100% up-time for the provision of content hosted on TSBC’s servers is mission critical for this company to meet its commitment to its clients.
Before they started working with the I.T. team, TSBC employed their own in-house IT manager who was responsible for ensuring server performance, as well as providing support to TSBC clients around the world.
Chief executive Glen Senior says the company made a decision to contract out their IT work in May 2012, effectively ensuring that “they get to do the boring stuff and we get to do the fun stuff.”
As marketers, sales people and content creators, manning help desks and responding to requests for password resets was not their core business, so it made sense to contract the work out.
The I.T. team took over the management of TSBC servers in New Zealand, Australia, the United States and the UK, providing managed services, monitoring of servers and patching as required, and allowing TSBC’s experts to focus on what they do best – the creation of great content and compelling business support tools for their clients.