About us

For AJ, joining The I.T. team was a move into a less isolated environment where he’s able to exchange knowledge, experience, and plenty of laughs with his teammates on a daily basis. He started at the company in December 2016 after five years working in-house with Canterbury Museum, where he was the sole IT resource. He says his knowledge of technologies has increased dramatically since starting the role, since the company supports such a range of software and hardware and provides a diverse range of solutions on behalf of clients. AJ has enjoyed the challenges of working within The I.T. Team environment and the fact that every day is different.

A core part of his role as a Primary Engineer is to come up with solutions for his clients and ensure that he is familiar with the full range of technology each client has on site. He says some of the milestones for him in the role to date have included seeing individual clients really flourish in their businesses, thanks in part to the solutions The I.T. Team has implemented for them. “It’s great to see the clients I support really benefiting from the work we do for them. Every time I do the job well and the client’s organisation functions better than it did previously, there is a feeling of personal achievement.” He is excited to see where The I.T. Team will progress in the future, particularly with the rapidly changing world of technology.

Defining exactly what Allan’s role is within The I.T. Team is an interesting way to open a conversation with him. He says technically he’s a “Level 1 Support Technician,” but he is also referred to as “The Gatekeeper” and describes the job as being basically “customer triage.” In a nutshell, he is the first port of call for client phone calls and emails to The I.T. Team’s support number (and email address). “I handle all incoming customer issues, work out the most likely cause, and then direct it to the person on the team who has availability and the skill set required to address the issue.” “The benefits are really that I have an overview of what the whole team is working on and can give priority to each task based on the urgency of the issue and the level of complexity, as well as juggling existing work already in the system.” Being the Gatekeeper requires a fairly unflappable disposition, and Allan brings many years of customer service experience to the role, including five years providing after-hours support to business clients with former Telecom subsidiary Geni. Allan says working in a business that is rapidly growing from a small to medium-sized company is the perfect situation. He really enjoys the nimbler nature of The I.T. Team compared to the big corporate structure, along with the fact that the management team is open to ideas and feedback from members of the team who are dealing with customers every day.

Lucy, based in Christchurch, has become an indispensable part of The I.T. Team over the past decade. Despite her non-stereotypical entry into the field with a Bachelor of Arts in Statistics and Political Science, Lucy's knack for numbers, systems, and problem-solving made her a perfect fit for a Sales Support role initially. Her role has since evolved; she plays a key role in the management team, operationalizing the strategic plan, overseeing transformation projects for customers, and supporting the introduction of new technologies and processes. Outside of work, Lucy is a quiz enthusiast, a craft beer aficionado, and enjoys spending quality time with her family and friends

Nick began his journey on our Service Desk, quickly making a name for himself through his passion and dedication to technology and our customers. His early experience provided a solid foundation for his progression to a Primary Engineer. Now, Nick is also the senior technical member of our Security Operations Centre (SOC), where he plays a crucial role in assessing complex cybersecurity activities. Outside the office, Nick enjoys spending quality time with his three young children, indulging in IT tinkering, and relaxing through swimming.