Digital disruption is a major concern for many. New technologies including artificial intelligence and machine learning are forcing organisations to upgrade systems and add new offerings to maintain relevance and competitive advantage.
But complexities and difficulties associated with integrating modern technologies can be fraught with challenges and costly overruns. Few IT infrastructures today have the reliability and structure needed to effectively enable digital transformation.
IntegrationWorks is a rising niche player in the digital integration services market with growing sales and offices in New Zealand, Australia and the United Kingdom.
The company specialises in transforming existing legacy enterprise systems into digital and seamlessly integrated environments. By applying digital expertise and innovative technology IntegrationWorks helps customers in all sectors to keep ahead of the digital transformation curve.
With increasing demand for its services, IntegrationWorks is on an aggressive growth strategy and recruitment drive. With 100 employees and growing, this IT services firm is punching above its weight and in the last year has grown substantially. With an established presence in these markets IntegrationWorks is poised to take the next step in its expansion.
Managing rapid growth presents its challenges. New staff must be added into the system with access to applications, hardware and training, while all maintenance, monitoring and support of the internal systems and devices continues and expands.
Typically, these tasks were managed internally, but it was becoming a distraction for specialist staff whose focus was needed elsewhere.
IntegrationWorks Managing Director, Rob Benson, knew they needed to outsource the internal systems management to a dedicated and reliable Managed IT service provider.
“Our specialist IT team liked to do our internal IT themselves, but that wasn’t well coordinated, and was causing problems from a productivity point of view. Staff were getting bogged down with tasks that weren't their expertise, and there were inconsistencies with who was doing what. It was becoming a constant cause of frustration and we needed a happy medium; a capable and trusted provider that could deliver an integrated, fully managed services solution across our several locations and time zones. We found that in The I.T. Team,” he said.
IntegrationWorks compared three service providers and chose The I.T. Team based on quality, and flexibility of terms. Rob said that with having staff in IntegrationWorks’ remote locations and experience of working with global organisations, The I.T. Team’s presentation was superior and most cost-effective.
General Manager of The I.T. Team, Connon Daly, said, “At the outset there were several outstanding IT issues and projects that needed to be completed; one of which included changing the IntegrationWorks billing system. Most of their applications were cloud based, so the transition was reasonably straightforward. However, there was a lack of consistency across the different locations and among teams, which needed some attention.
“We now provide hardware, networking, managed services and datacentre services to Integration Works internationally.”
“It all went very smoothly, and everything is secure and up to scratch. Before we would have to deal with upgrades and network and equipment issues, now The I.T. Team look after this,” said Rob.
“The I.T. Team took away the pain of managing our systems and devices. We estimate that the costs have halved just on a base salary alone – it was more cost effective to get an outside IT organisation to do the work than having our internal staff working on it.” said Rob.
“There’s been no business disruption. For us, it’s business as usual. Only now I no longer hear complaints about who did what, or staff disagreements, as they’re happier and more focussed!
“The I.T. Team are almost invisible. They’ve made everything transparent, seamless and simple. They’ve tightened things up by reviewing our operations and making suggestions,” he said.
With time freed to focus on delivering their niche offering to their growing fold of tier one customers, IntegrationWorks are well on their way to achieving their growth targets.
“We can now focus on what we’re good at,” said Rob who confessed there was a little struggle at first to get their staff to log calls and apply the discipline of not doing the work themselves. “But Connon and his team have managed that well; they’re the experts and have proven they can do it consistently better and quicker.”
