MHC, or Mornington Health Centre, is one of Dunedin’s most respected and long-standing medical practices, serving the community for over 40 years. As one of the largest practices in the region. MHC is committed to supporting the health and wellbeing of its diverse patient base through compassionate and tailored care.
When Marian Rillstone joined MHC as General Manager in November 2022, she saw an opportunity to modernise their technology systems as part of a broader effort to future-proof the organisation. After conducting a comprehensive audit of their systems and processes, it became evident that significant upgrades were required, particularly in moving away from their existing on-site infrastructure. She also wanted to transition to the modern suite of technologies from a business continuity perspective, driving improved productivity and collaboration while also reducing costs over time.
These changes were carefully planned to coincide with the practice's building renovation, which added an extra layer of complexity. Marian soon realised that their existing provider would not be able to support such a critical transformation. This led her to initiate a limited tender process. It was The I.T. Team’s personal approach, combined with their technical expertise in data security and personalised solutions, that ultimately made us the partner of choice for Marian.
The I.T. Team proposed a comprehensive solution for MHC, which included Managed Support and a migration from primarily on-site infrastructure to cloud-based services, specifically Microsoft 365 where applicable. This shift to Microsoft 365 enabled a level of growth their previous setup couldn’t support, boosting productivity and collaboration while offering a more cost-effective, sustainable solution. As Microsoft Solutions Partners for Modern Work, The I.T. Team ensured the transition would streamline operations and provide the necessary tools for continued success, with a focus on data security and scalable infrastructure.
"The I.T. Teams goal was to ensure MHC had a seamless transition into a modern IT environment that not only met their current needs but could grow with them," says Connon Daly, The I.T. Team General Manager.
Furthermore, focusing on practical improvements, such as enabling dual screens and streamlining systems, The I.T. Team aimed to make a significant impact on the practice’s daily operations. "It’s not just about the technology itself, but how it empowers the MHC team to work more effectively and ultimately focus on their key purpose – their patients," Connon adds.
The impact was immediate. Doctors and nurses found their daily tasks more manageable, with simple but effective changes—like the ability to have multiple programs open on dual screens—easing the demands of a busy practice. These improvements helped reduce stress and fostered a more efficient working environment.
"As soon as The I.T. Team made these changes, we noticed a difference. The ability to use dual screens and run multiple programs at once has really helped reduce burnout for our team, making a big impact on their well-being," said Marian.
One of the standout benefits was the increased flexibility the modern systems provided. As MHC moved through its building renovation, having up-to-date, adaptable technology made the transition between different areas of the practice smoother, ensuring there was no disruption to patient care.
Marian has been delighted with the support from The I.T. Team. “They are really responsive, and they’ve built a strong level of trust with me and the staff at MHC,” she says. What stands out for her is The I.T. Teams commitment to cultural fit and the personalised service we provide. Connon agrees, saying, "Marian’s experience is exactly what we aim for with every client—being more than just a service provider but a trusted partner who gets their culture and needs. It’s great to see that kind of relationship grow.”
A memorable moment for Marian was when The I.T Team field technicians worked closely with MHC’s contractors, even outside regular hours, to coordinate the move of their server room during the renovation. This ensured minimal stress for MHC and allowed them to continue operating smoothly as an essential service provider. Connon added, "The I.T. Teams focus has been on building a real partnership with MHC, not just providing IT services. The I.T. Team Dunedin based Service Technicians, provide boots on the ground support whether afterhours or during critical moments. We've taken the time to truly understand their needs so we can offer the right support when it matters most. "
Marian also appreciates that we provide a consistent point of contact and that we’re always available to support the team—whether it’s handling minor Tech issues or working on larger projects.
Marian said "I really appreciated the personal touch The I.T. Team brought to the process, especially when Connon and the field tech initially visited for an on-site meeting. Their combination of personalised service and technical expertise showed me they could not only meet our technical needs but also align with MHC’s values—something that’s hard to find in a typical corporate IT provider."
